For health and hygiene reasons, we are unable to offer a refund or exchange if products have been opened, worn, or used. To request a return, please kindly get in touch with our Customer Support team.

Incorrect Product Ordered

If you change your mind or realize you ordered an incorrect product, please contact our Customer Care.

If your product has been shipped already, we could not make changes anymore.

Incorrect Product Received

What if your incorrect order has been shipped already? Or what if there's a mistake in the product shipped to you? There're 2 ways to back your money:

1. please reject the package at the time of delivery and marking Return to Sender (RTS).
2. please contact us within 48 hours once you received the package, we are glad to guide you through the return process.

Product Not Received

If your product was not delivered at all or lost, please contact our Customer Care.

Product Damaged or Faulty

If you have received a damaged or faulty product, please contact our Customer Care.

We need you to return the faulty product and any accessories that came with it, with their original packaging.

Any Other Return Request

If you still need help with any other return request, please contact our Customer Care.